Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals. They ensure all crew members are providing a WOW experience to customers and train them on the B.E.S.T. customer service experience.

What You Will Do

The responsibilities include leading front end operations, maintaining store cleanliness, performing store manager duties in absence, and partnering with the store manager to recruit, train, and supervise crew members.

Why It Might Be a Fit

The ideal candidate has excellent verbal and written communication skills, ability to multi-task, and creative thinking. They must be able to maintain composure under pressure and work a flexible schedule to meet business needs.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Dental insurance
• Vision insurance
• Other benefits available on the company website