Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals. They will also be responsible for leading front-end operations, ensuring front-end merchandising meets brand standards, and performing store manager duties in their absence.

What You Will Do

The responsibilities of this role include ensuring all crew members are providing a WOW experience to customers, training crew on customer service, leading front-end operations, and performing store maintenance.

Why It Might Be a Fit

This role requires a high school graduate or equivalent, with college experience preferred. The ideal candidate will have excellent verbal and written communication skills, ability to multi-task, and creative thinking.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial wellness
• Personal wellness