Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. They ensure all crew members are providing a WOW experience to customers and train them on the B.E.S.T. customer service experience.

What You Will Do

The Customer Experience Manager will be responsible for leading front end operations, ensuring front end merchandising meets or exceeds brand standards, and performing store manager duties in their absence.

Why It Might Be a Fit

This role requires excellent verbal and written communication skills, ability to multi-task, creative thinking, and ability to maintain composure under pressure.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• health coverage
• financial and personal wellness
• health coverage
• health coverage