Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals. They ensure all crew members are providing a WOW experience for customers and train them on the B.E.S.T. customer service experience.

What You Will Do

The Customer Experience Manager will lead front end operations, ensure front-end merchandising meets brand standards, and perform store manager duties in their absence. They will also partner with the store manager to recruit, train, and develop crew members.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, ability to multi-task, and creative thinking. They will be able to maintain composure under pressure and have a minimum of 2 years of management experience.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• health coverage
• financial and personal wellness
• dental insurance
• vision insurance