Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading the store team, ensuring excellent customer service, and driving sales. They will work closely with the Store Manager and other team members to achieve business goals and maintain a positive work environment.

What You Will Do

The Customer Experience Manager will be responsible for ensuring all associates and managers are providing excellent customer service, achieving CSAT score goals, and maintaining a clean and organized store. They will also be responsible for training staff on customer service, opening and closing store procedures, and assisting with payroll and budgeting.

Why It Might Be a Fit

This role is a great fit for someone who is passionate about customer service, leadership, and driving sales. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work well under pressure.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Dental insurance
• Vision insurance
• 401k plan
• Paid time off
• Holiday pay