Customer Experience Manager

Role Overview

As a Customer Experience Manager at Five Below, you will be responsible for leading a team to achieve customer service score goals, ensuring a fast and friendly checkout experience, and maintaining store cleanliness and recovery.

What You Will Do

Your day-to-day responsibilities will include training crew members on customer service, leading front-end operations, and performing store manager duties in your absence.

Why It Might Be a Fit

This role requires excellent verbal and written communication skills, the ability to multi-task, and creative thinking. You will be working in a fast-paced environment and must be able to maintain composure under pressure.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Bonus and incentive payments
• Other forms of compensation