Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals, ensuring a fast, friendly checkout experience, and maintaining store cleanliness.

What You Will Do

The Customer Experience Manager will train crew members on the B.E.S.T. customer service experience, lead front-end operations, and perform store manager duties in their absence.

Why It Might Be a Fit

This role requires excellent verbal and written communication skills, ability to multi-task, and creative thinking to maintain composure under pressure.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Dental insurance
• Vision insurance
• Health coverage
• Financial and personal wellness support