Customer Experience

Role Overview

The Customer Experience role is responsible for ensuring all crew members are providing a WOW experience to customers through personal contact and training on customer service. The role also involves leading the store to achieve customer service score goals and performing store manager duties in absence.

What You Will Do

Responsibilities include training crew on customer service, leading front-end operations, maintaining store cleanliness, and performing store maintenance. The role also involves partnering with the store manager to recruit, train, and develop crew members.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, ability to multi-task, and creative thinking. The role requires maintaining composure under pressure and working a flexible schedule to meet business needs.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• health coverage
• financial and personal wellness
• Dental insurance
• Vision insurance