Product Operations Analyst – Vilnius

This is a hybrid position where you will work remotely on Monday and Friday. You will analyze data, gather insights, and identify trends, patterns, and opportunities for enhancing functionality and user experience. The role requires strong communication skills, data analysis skills, and the ability to work independently.

Requirements

• Analyze data and gather insights to identify trends, patterns, and opportunities for enhancing functionality and user experience
• Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements
• Participate in customer channels to announce new features, identify issues, keep customers updated regarding their queries and ensure a positive customer experience
• Work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements
• Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product
• Conduct periodic check-in meetings with customers and guide them through the product to ensure better understanding and ease of use
• Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
• Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices
• Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates
• Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement
• Continuously evaluate user feedback, conduct user research, and incorporate insights to enhance the product’s usability and customer satisfaction

Benefits

• Get equity from day 1 at a Y Combinator startup
• Do something meaningful; help stop human trafficking, money laundering, and terrorism financing
• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir
• Great career development opportunities in a fast-growing early-stage startup
• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture
• Experience an international work culture in a flat organizational structure