Location Support Specialist, Customer Experience

Flock Safety is looking for a Location Support Specialist, Customer Experience to manage a portfolio of customer support cases, provide timely and friendly support to customers, and lead complex product and cross-team initiatives. The ideal candidate has demonstrated excellence in customer-facing roles, is able to work strategically in a fast-paced environment, and has strong business acumen.

Requirements

• Have demonstrated excellence in customer-facing roles for at least one year.
• Embrace change and know how to maneuver around challenges and ambiguity.
• Able to work strategically in a fast-paced, high-growth environment, managing multiple priorities.
• Skilled at working cross-functionally on complex projects, ensuring the right stakeholders are involved for success.
• Provide exceptional customer service while balancing Flock Safety’s needs and priorities.
• Strong business acumen with the ability to creatively solve operational challenges.
• Prioritize business needs and deploy practical, high-quality solutions with urgency.
• Actions align with company values, demonstrating sound judgment and integrity.
• Exceptional organizational skills to manage complex tasks and responsibilities, while expecting the same from the team.

Benefits

• Flexible PTO
• Fully-paid health benefits plan for employees
• 12 weeks of 100% paid parental leave
• Fertility & Family Benefits
• Caregiver Support
• Carta Tax Advisor
• ERGs
• WFH Stipend
• Productivity Stipend
• Home Office Stipend
• Pet Insurance