The Senior Manager, Account Management is responsible for the day-to-day management and growth of one or more client accounts, building strong relationships with client stakeholders, and identifying opportunities for incremental revenue.
Requirements
- Act as the primary day-to-day contact for assigned client accounts
- Build and maintain strong, trust-based relationships with client stakeholders
- Understand client objectives, operating model, and priorities
- Communicate Foundever’s value proposition clearly and consistently
- Identify opportunities for incremental revenue, upsell, and cross-sell
- Support proposal development, pricing inputs, and business case preparation
- Assist in contract management (MSA, SOWs, renewals, amendments)
- Support RFP and RFI processes as required
- Work closely with Operations to ensure delivery to SOW and SLA commitments
- Monitor performance metrics and proactively flag risks or issues
- Coordinate issue resolution and manage escalations in collaboration with leadership
- Support change management initiatives and project execution
- Support account planning activities (SWOT, action plans, governance cadence)
- Contribute to forecasting, reporting, and budget tracking
- Prepare and present account updates and performance reviews to clients and internal stakeholders
- Collaborate with Sales, Marketing, Finance, IT, Quality, and Training teams
- Ensure client needs are clearly communicated internally and addressed effectively
- Support account-based marketing and go-to-market initiatives
- Ensure compliance with Foundever policies, contractual obligations, and regulatory requirements
- Protect confidential and proprietary information
- Adhere to the Company Code of Conduct and Information Security policies
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
To apply for this job please visit jobs.foundever.com.
Follow us on social media