Role Overview
We are hiring a Jewelry Account Manager / Customer Success Manager to manage customer relationships and guide clients throughout the custom jewelry design and manufacturing process.
What You Will Do
Manage customer relationships, guide clients through the custom jewelry design and manufacturing process, and ensure orders move smoothly from concept to delivery.
Why It Might Be a Fit
Ideal candidate is highly organized, tech-savvy, an exceptional English communicator, and comfortable managing multiple high-value customer workflows in a fast-paced environment.
Requirements
- Excellent written and spoken English
- Strong verbal communication skills with a neutral, easy-to-understand accent
- Strong listening skills with the ability to ask thoughtful follow-up questions
- 2+ years of experience in Customer Success, Account Management, Client Services, Operations, or similar customer-facing roles
- Experience managing multiple customer requests while working under tight deadlines
- Highly organized with exceptional attention to detail
- Tech-savvy and able to quickly learn new systems and software
- Strong problem-solving skills with a proactive, ownership mindset
- Demonstrated ability to improve workflows, solve problems independently, or take initiative beyond assigned responsibilities
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa sponsorship
- Relocation assistance
To apply for this job please visit job-boards.greenhouse.io.
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