Senior Account Manager (CX – NA)

Role Overview

We are seeking an experienced and strategic Senior Account Manager to nurture and grow relationships with key customers, driving customer satisfaction, maximizing account value, and identifying new revenue opportunities.

What You Will Do

Manage and grow a portfolio of key accounts, identify and pursue new business opportunities, build and maintain a strong sales pipeline, and drive revenue growth by identifying cross-sell and up-sell opportunities.

Why It Might Be a Fit

The ideal candidate brings a strong blend of consultative selling, account management, and communication skills, with a demonstrated ability to build lasting relationships and drive revenue through upselling and cross-selling strategies.

Requirements

• 4-6 years of experience in a customer-facing sales or account management role
• Proven experience in building and maintaining strategic client relationships
• Demonstrated ability to articulate complex ideas to a diverse audience
• Experience managing both large and small accounts independently
• Strong track record of meeting or exceeding revenue and retention targets