Front is a customer operations platform built for B2B complexity, and we’re looking for a Customer Success Manager to own the renewal lifecycle, drive customer value and adoption, and identify and mitigate risk. The ideal candidate will have 1-2+ years of experience in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment.
Requirements
- 1-2+ years in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment
- Proven experience owning renewals and retention metrics
- Strong commercial instincts and comfort leading contract conversations
- Ability to interpret usage data and translate it into action
- Excellent communication and stakeholder management skills
- Highly organized with strong attention to detail
Benefits
- Competitive salary
- Equity
- Private health insurance
- Paid parental leave
- Flexible time off policy
- Focus Fridays
- Flexibility to work from home Mondays and Fridays
- Mental health support
- Family planning support
- Lifestyle Stipend
- Wellness Days
- Winter Break
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