As a Principal Customer Success Manager, you will be a trusted advisor for our most valuable customers, helping them achieve maximum value from the Fullstory suite of products. You will report to the Director, Strategic Customer Success, and will be responsible for driving product adoption, removing roadblocks, and identifying opportunities for new products and services within your book of business.
Requirements
- 6+ years of experience in Customer Success Management or a related field
- Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers
- A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management
Benefits
- Flexibility and Connection
- Benefits
- Learning opportunities
- Productivity support
- Team Collaboration
- Paid parental leave
- Bereavement leave, including miscarriage/pregnancy loss
To apply for this job please visit jobs.ashbyhq.com.
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