Customer Retention Specialist at FxPro, responsible for providing comprehensive client support, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback.
Requirements
- Fluent in English and Portuguese, with excellent written and verbal communication skills.
- Proven experience in providing customer service and support via chat, email, and phone.
- Strong problem-solving and analytical skills to address customer issues.
- Ability to manage multiple tasks and prioritize effectively.
- Experience with customer support software and CRM systems.
- Detail-oriented with strong organizational and record-keeping abilities.
- Ability to build and maintain client relationships.
- Experience in financial services or online trading.
Benefits
- Competitive compensation package.
- 21 days off and 10 sick leaves annually.
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