Customer Success Manager

Role Overview

The Customer Success Manager is responsible for driving adoption, retention, and customer satisfaction across a high-volume portfolio of emerging business accounts. The role blends 1:1 account engagement with scalable, one-to-many customer success programs.

What You Will Do

Manage a portfolio of 300+ accounts, maintain monthly touchpoints, guide customers through onboarding and adoption, and leverage data-driven insights to drive targeted outreach.

Why It Might Be a Fit

The ideal candidate combines marketing acumen, data literacy, and SaaS experience to help customers leverage G2 offerings effectively within their existing tech stack and sales workflows.

Requirements

• 1–4 years of experience in SaaS Customer Success, Account Management, or a related client-facing role.
• Proven success managing high volume portfolios, ideally in marketing or revenue tech environments
• Deep understanding of Buyer Intent, ABM, and MarTech ecosystems
• Strong analytical and problem-solving skills with the ability to interpret data and derive actionable insights
• Excellent relationship-building and communication skills across both technical and business audiences
• Experience working cross-functionally with Sales, Product, and Marketing teams
• Fluent in English with excellent presentation and written communication skills

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Vacation days
• Sick leave
• Holiday pay
• Flexible work hours
• Remote work options
• Professional development opportunities
• Wellness programs
• Employee assistance program
• Life insurance
• Disability insurance
• Travel assistance
• Meal stipend
• Reimbursement for business expenses
• Stock options
• Equity participation
• Bonus or commission
• Paid holidays