Senior Director Analyst, Customer Experience (Marketing & Communications Practice) (Remote US)

We’re seeking a Senior Director Analyst who is an expert in end-to-end Customer Experience (CX) strategy within the marketing function. The ideal candidate will have hands-on experience advising Chief Marketing Officers (CMOs) on how to orchestrate the entire customer lifecycle using the “Buy, Own, Advocate” framework.

Requirements

• Create innovative, thought-provoking, and highly leveraged ‘must-have insights’ content
• Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client’s needs and requests that accelerate the client’s ability to act
• Demonstrate thought leadership in establishing insights positions across a team of analysts

Benefits

• Generous Paid Time Off
• 401k Matching