Senior Director, Sales Operations

Role Overview

The Senior Director, Value Strategy & Optimization will lead Gartner’s strategy for understanding, measuring, and optimizing the value generated by CRM, AI, and other technology investments across Sales and Services. This highly cross-functional role will partner closely with GSST leadership and stakeholders across Product Management, Analytics, Finance, IT, Sales, and Services.

What You Will Do

Value Capture & Impact Measurement, Investment Optimization, AI and Technology Adoption, Business Insights & Stakeholder Alignment, Program Execution & Continuous Improvement

Why It Might Be a Fit

Success in this role requires a combination of strategic thinking, value engineering, analytical rigor, program leadership, and exceptional communication.

Requirements

• 12+ years of progressive experience in technology, analytics, operations, digital transformation, strategy, consulting, product management, value engineering, or related fields
• Demonstrated experience evaluating technology investments and maximizing value realization
• Experience leading complex, cross-functional initiatives or major programs
• Strong analytical skills, with the ability to connect costs, adoption, operational metrics, and business outcomes and translate findings into actionable recommendations
• Experience developing value frameworks, measurement methodologies, metrics, dashboards, reporting frameworks, and business performance analyses
• Experience with CRM platforms, Salesforce, AI tools, or other enterprise technology solutions
• Strong executive communication and stakeholder management skills
• Ability to build effective partnerships across business and technology functions
• Strategic mindset with strong problem-solving capabilities

Benefits

• Dental insurance
• Vision insurance
• Generous PTO
• 401k match up to $7,200 per year
• Opportunity to purchase company stock at a discount