Customer Experience Supervisor

Role Overview

The Customer Experience Supervisor is responsible for processes and systems related to the servicing of customers and support of the Customer Experience team members. This role will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction.

What You Will Do

The Customer Experience Supervisor will carry out supervisory responsibilities, direct staffing, training, and performance evaluations, and maintain group and individual records for performance evaluations, disciplinary actions, and guidance in the professional development of group members.

Why It Might Be a Fit

The ideal candidate will have strong leadership, coaching, communication, interpersonal, and problem-solving skills, and the ability to influence and adapt to continuous improvement driven change.

Requirements

• Bachelor’s degree from a four-year college (preferred) or a two-year associate degree
• Minimum of five years of experience in similar role
• Supervisory experience in a customer service or production environment
• Strong leadership, communication, interpersonal relationship, and problem-solving skills

Benefits

• Health Insurance Premium for Employee-Only Coverage
• 4% Retirement Match with Profit Sharing
• Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
• Dental, Vision, Disability and Life Insurance
• Get Paid Weekly
• Use of Company Owned Resort in Hayward, WI
• Tuition Reimbursement Program