Chef d’équipe / Team Leader – Technical Account Manager

A Team Leader – Technical Account Manager oversees a team of Technical Account Managers supporting strategic customers using Genetec’s platform. The role combines people leadership, senior-level customer engagement, and deep technical/operational understanding of enterprise physical security environments.

Requirements

• 3+ years in Technical Account Management, Customer Success Engineering, Systems/Solutions Engineering, Project Management, or a similar customer-facing technical role
• Ability in leading or mentoring others (people management, team lead, or demonstrated informal leadership)
• Experience owning technical customer relationships; comfortable managing a portfolio of accounts
• Experience with complex deployments (multi-site, multi-vendor, high availability) and executive stakeholder management
• Customer-obsessed and outcome-oriented
• Calm under pressure, especially during major incidents and escalations
• Comfortable coaching others, giving clear feedback, and setting high standards
• Able to operate at both strategic and hands-on levels
• Collaborative, transparent, and structured in communication
• Fluent in French and English, both verbal and written

Benefits

• 401k Matching
• Generous Paid Time Off