Senior Manager, People Operations

Role Overview

The Senior Manager, People Operations will manage a team of Associates and Coordinators, owning end-to-end payroll delivery, ticketing system, employee lifecycle, HRIS data quality, and execution of the annual compensation cycle and mobility transactions.

What You Will Do

Manage a team, lead, coach, and develop a team, setting clear priorities, standards of work, and ownership across payroll, service delivery, people data, and lifecycle operations. Own end-to-end payroll delivery, the payroll calendar, approvals, controls, and reconciliation, partnering with Finance on month-end, accruals, and people cost reporting.

Why It Might Be a Fit

This is a hands-on, builder’s role. You’ll set the operating model for your areas (cadence, controls, service standards) and be accountable for the outcomes, not just for delivering against someone else’s plan. You’ll also have the opportunity to participate in cross-functional initiatives and organizational projects, representing People Operations requirements.

Requirements

• 6+ years of professional experience in People Operations, HR operations, or global payroll, including at least 2 years managing a team
• Direct experience running multi-country payroll and people operations, ideally including Sub-Saharan Africa and employer of record arrangements
• Demonstrated ownership of an HRIS, including an implementation, migration, or significant data quality turnaround
• A systems and process mindset, with the ability to point to workflows you have automated, simplified, or eliminated
• Working knowledge of employment and statutory requirements across multiple jurisdictions, with sound judgment on compliance risk and a clear sense of when to decide and when to escalate
• Strong analytical skills, including comfort with compensation and cost modelling and advanced spreadsheet ability
• Ability to liaise remotely with a wide range of people at all levels and across different cultures, and to act with credibility, tact, and diplomacy
• Strong stakeholder management skills, with the ability to communicate technical people operations content to non-specialist audiences
• Comfort operating with incomplete guidance and shifting priorities, and strong time management across competing deadlines
• Professionally proficient in English

Benefits

• Base Salary: $114,660
• Bonus at Target Performance: 10% (~$11,466, with potential for upside)
• Annual Benefits Stipend: $21,393
• Bonus at Target Performance: 10% (~£7,760, with potential for upside)
• Annual Benefits Stipend: £2,760
• Bonus at Target Performance: 10% (~$8,382, with potential for upside)
• Annual Benefits Stipend: $8,453