Analyst, Product Operations

This is an exciting position on an established Product Operations team in our Hartford Conn. Office. As a key contributor within the Global Atlantic Operations group, the candidate will have the responsibility to continuously improve product processes and controls to provide outstanding product support to all areas of Global Atlantic.

Requirements

• Using product knowledge, participate in resolving questions and projects with inforce policies and partnering with the TPA’s to provide analysis on products, with a focus on annuities.
• Respond to escalated service issues and production problems
• Develop, test and maintain Excel spreadsheet calculation tools for TPAs
• Review new and audit existing TPA processes and procedures involving product calculations
• Identify gaps in the current process and create additional controls as needed
• Analyze business requirements, product specifications, policy contracts, annual statements, and supplemental reports to justify implementation decisions
• Analyzes quality data to identify trends, issues, and makes observations to management
• Maintains up-to-date knowledge of the product, process, and procedures of in scope functions