Customer Success Manager – Mid Market & Enterprise – West

Role Overview

As a Customer Success Manager, you will own customer renewals, identify and close expansion opportunities, and develop strategic account plans that strengthen customer relationships and drive revenue growth. This role focuses on identifying expansion and cross-sell opportunities, guiding customers through onboarding and product adoption, and monitoring account health to proactively address churn risks.

What You Will Do

Drive Renewals and Account Retention, Identify and Execute Expansion Opportunities, Guide Customers Through Onboarding and Product Adoption, Monitor and Improve Customer Health, Act as a Strategic Customer Advocate, Maintain a High-Accuracy Sales Pipeline, Deliver Exceptional Customer Experience, Support Strategic Initiatives and Internal Collaboration.

Why It Might Be a Fit

We are looking for a Mid-Market/Enterprise Customer Success Manager to drive customer retention, renewals, and revenue growth through strategic relationship management and proactive account planning. This role requires 3+ years of experience in Customer Success, Account Management, or a client-facing sales role, a deep understanding of GoGuardian’s full product suite, and proficiency in Salesforce.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
• Deep understanding of GoGuardian’s full product suite
• Proficient in Salesforce
• Skilled in navigating customer objections and negotiating toward value-based outcomes
• Owns renewal and expansion motions, consistently delivering against ARR targets
• Able to work cross functionally with channel and sales
• Practice detailed sales data hygiene in salesforce and other sales tools

Benefits

• Competitive pay
• Complete health insurance
• 401(k) matching
• Employee equity plan
• Flexible time off
• Paid holidays
• Paid parental leave
• Wellness days
• Paid year-end holiday break
• Work from home funds
• Fertility & adoption reimbursement

Tagged as: Salesforce