Good American is seeking a Customer Experience (CX) & Customer Service Manager to lead and oversee all aspects of the online customer journey, ensuring a seamless, high-quality experience from order placement through post-purchase support.
Requirements
- 5+ years of experience in Customer Experience or Customer Service management within eCommerce or retail.
- Proven experience managing and developing a team.
- Strong understanding of online order management and fulfillment processes.
- Experience working cross-functionally with Operations and eCommerce teams.
- Data-driven mindset with strong analytical skills.
- Excellent communication and problem-solving abilities.
- Proficiency in customer service platforms and Shopify (or similar eCommerce systems).
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement plan
- Stock options
- Flexible work hours
To apply for this job please visit jobs.lever.co.
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