Strategic Customer Success Manager – Coach – DACH

Role Overview

As a Strategic Customer Success Manager/Coach, you will be a strategic L&D partner for customers in the DACH region, helping them achieve their business results and drive the use of the GoodHabitz platform throughout their organization.

What You Will Do

Your tasks will include leading the onboarding of new customers, maintaining proactive contact with customers, evaluating results, and identifying additional business opportunities.

Why It Might Be a Fit

You will be an inspiring and people-oriented personality with strong empathy and outstanding communication skills, passionate about L&D and sharing our vision of online learning.

Requirements

• At least 3 years of experience as a Customer Success Manager and/or in internal communication, HR consulting, people engagement, or L&D
• In-depth expertise and thought leadership
• Customer-focused, solution-oriented, decision-making, with excellent communicative and commercial skills
• Well-organized and structured in your work
• Fluent in German and English, written and spoken
• Leadership qualities
• Strong commercial drive
• Analytical thinking and data analysis skills
• Travel readiness in the entire DACH region and occasionally to our HQ in the Netherlands

Benefits

• Unlimited full-time contract
• Attractive fixed salary plus performance-based bonus
• Travel budget for events and networking
• A MacBook and iPhone, as well as top-notch home office equipment
• Diverse and international teams with a global spirit
• Unlimited access to the GoodHabitz platform and MyAcademy
• Coaching by our partner OpenUp
• A paid ‘Do Good Day’ per year for your social engagement
• Legendary team events and shared successes