WeCom Community and Growth Operations Specialist, SMB Growth

Role Overview

We are looking for a battle-tested, result-oriented WeCom Community and Growth Operations Specialist to set up our WeCom/WeiLing operational infrastructure, pilot and validate high-conversion community workflows, empower frontline teams, and establish end-to-end result tracking.

What You Will Do

Design the WeCom community operational framework, manage external tool providers, pilot end-to-end workflows, train internal and frontline vendor teams, and establish dashboards to measure engagement and business impact.

Why It Might Be a Fit

This role is ideal for someone with 5+ years of experience in operations or business management, and vendor management, with expertise in community content and event operations, and experience leveraging AI tools to scale community content creation.

Requirements

• Bachelor’s degree or equivalent practical experience
• 5 years of experience in operations or business management, and vendor management
• 5 years of experience using analytics or applying project management tools to address business issues
• 3 years of experience in B2B or high-consideration private-domain operations, WeCom community content and campaign operations, or Growth Marketing
• Experience building 0-to-1 WeCom operational frameworks and configuring SCRM platforms
• Experience leveraging AI tools to scale community content creation, campaign material packaging, and operational efficiency
• Ability to transition from execution to methodology extraction and team enablement