Operations Data Product Owner

Role Overview

The Operations Data Product Owner is responsible for translating the operations strategy into a prioritized set of problems worth solving with data, analytics, and AI. They own the interpretation of data, driving insight into real workflows and decision-making processes, and qualifying what’s worth putting into the build queue.

What You Will Do

The Operations Data Product Owner will own the portfolio, interpretation, last mile, and hand-off of data and AI capability into changes that show up in how the contact center and back-office run. They will drive insight into real workflows and decision-making processes, and qualify what’s worth putting into the build queue.

Why It Might Be a Fit

The ideal candidate will have 8+ years of experience in a data product owner, analytics, or data-SME role, with a track record of data work that changed a business outcome. They will have real fluency with operational data and reporting, analytical judgment, and the ability to communicate and influence senior stakeholders.

Requirements

• 8+ years in a data product owner, analytics, or data-SME role
• Real fluency with operational data and reporting
• Analytical judgment
• Comfortable partnering with a central data organization
• Communication and influence
• Applied AI fluency
• Working knowledge of the modern data stack (Snowflake and the tooling around it)
• Intellectual curiosity

Benefits

• Comprehensive health, dental, and vision insurance plan options
• Basic and Supplemental Life Insurance
• Short and Long-Term Disability
• Employee Assistance Program
• Wellness programs
• 401K plan with matching contributions