Partner Success Manager

Gusto is seeking a Partner Success Manager to expand its presence in the accounting market, focusing on large and strategic accounting partners. The successful candidate will work closely with leadership to establish best practices and drive growth.

Requirements

• 6+ years of experience in partner management, account management, or customer success with a strong focus on enterprise clients
• 4+ years in a customer-facing role
• 2+ years of experience partnering closely with sales teams (preferred)
• Willingness to travel (up to 50% during peak engagement periods)
• Strong understanding of the accounting firm ecosystem
• Exceptional communication, presentation, and relationship-building skills
• Strong listening and empathic communication abilities
• Analytical and strategic problem-solving mindset
• Ability to quickly learn complex products and operate as a credible advisor
• Comfortable working autonomously while collaborating cross-functionally
• Ability to thrive in a fast-paced, evolving environment
• Experience with CRM, analytics, and success tools (e.g., Salesforce, Tableau) and Learning Management Systems
• A builder mentality and excitement for shaping and scaling partner success at Gusto
• Proven experience integrating AI into how you work

Benefits

• Competitive base pay
• Benefits
• Equity (RSUs)
• 401(k) plan
• Health insurance
• Relocation assistance