Role Overview
Join a company that makes the world a healthier place. As a Customer Experience Analyst, you will ensure customer satisfaction by managing daily communications through support channels, providing accurate solutions to questions and requests, and building trust-based relationships through empathetic communication.
What You Will Do
Manage daily communications, provide solutions to questions and requests, build trust-based relationships, and maintain records in the system/CRM.
Why It Might Be a Fit
You will find a team that values well-being, collaboration, and diverse perspectives, in a place where passion and creativity break boundaries to create real impact.
Requirements
- Prior knowledge of CRM platforms (e.g., Zendesk, Salesforce, or similar)
- Familiarity with tracking/metric tools
- Excellent written communication, good grammar, and ease with digital/informatics tools
- Knowledge of productivity tools (Google Workspace or Office Package)
- Previous experience in customer service (CX), multichannel operation, and text/chat support
- Native Portuguese
- Intermediate or advanced English
Benefits
- Free Gold+ plan with access to thousands of gyms and studios, fitness digital programs, and online resources for meditation, nutrition, mental health support, sleep routines, and more
- Unique and comprehensive resource for mental well-being (Wellz)
- Health plan, dental plan, and life insurance
- Hybrid and remote jobs with flexible work regime
- Home office reimbursement
- Paid vacation
- 100% paid parental leave for all new parents
- Access to learning platforms (including language), participate in interactive sessions, and explore internal opportunities
- Develop your own project, based on the area and your specialties, and have a mentor to help you
To apply for this job please visit job-boards.greenhouse.io.
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