CRM Manager

Role Overview

We’re looking for a CRM Manager with iGaming experience who knows how to build personalized communications, analyze retention metrics, and launch campaigns that keep players coming back again and again.

What You Will Do

Operational tasks: Set up, launch, and analyze CRM campaigns; Create monthly promo plan and execute it; Create and optimize automated communication flows; Manage multi-channel communications.

Why It Might Be a Fit

3+ years of experience as a CRM Manager in Gaming; Understanding of key retention metrics and strong analytical skills; Knowledge of structures and mechanics of personalized communication.

Requirements

• 3+ years of experience as a CRM Manager in Gaming
• Understanding of key retention metrics and strong analytical skills
• Knowledge of structures and mechanics of personalized communication
• Confident user of Customer.io, Braze, Smartico, or similar platforms
• Copywriting skills (of course with AI) and basic HTML for email templates
• Experience working with Tier 1 markets — a plus
• English proficiency – Upper-Intermediate level or higher (team communication is in English)

Benefits

• Flexible payment options
• Financial perks: Bonuses for holidays, B-day, work milestones and more
• Learn & grow: We cover courses and certifications
• Benefit Cafeteria: Choose what suits you — sports, language courses, therapy sessions, and more
• Stay connected: From team-building events to industry conferences
• Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow
• Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins

Tagged as: Data Analysis