Senior Customer Success Manager – Clinical

Role Overview

The Senior Customer Success Manager will serve as a strategic, trusted advisor to a portfolio of H1’s largest and most complex customers, driving adoption, value realization, retention, and growth.

What You Will Do

The primary objective of the Senior Customer Success Manager is to own the customer relationship end-to-end, partnering closely with senior client stakeholders to drive adoption, value realization, retention, and growth.

Why It Might Be a Fit

We’re looking for a Senior Customer Success Manager who is passionate about delivering measurable value to enterprise customers at scale, with a proven track record of managing complex, high-value accounts and driving measurable business outcomes.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Client Services within an Enterprise or Strategic B2B SaaS environment
• Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement
• Strong project management experience across multi-threaded, high-priority initiatives
• Experience working in or with Life Sciences organizations strongly preferred; Medical Affairs or Clinical experience is a plus
• Proven ability to manage renewals, mitigate risk, and identify expansion opportunities

Benefits

• Full suite of health insurance options
• Generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups