At Hatch, we’re rethinking how service businesses communicate with customers in the age of AI. We believe AI isn’t just the next big wave — it’s the new foundation for how businesses win, retain, and grow revenue. We’re investing in that future, and in the people bold enough to build it.
Requirements
- 3+ years of experience in Customer Success, Sales, or Product Operations in a B2B environment
- Experience supporting high-volume portfolios using digital-first, scaled Customer Success models
- Strong project and time management skills
- Strong communicator who can effectively guide customers across email, chat, office hours, and escalation calls
- Data-driven mindset with the ability to monitor engagement metrics, SLA adherence, and account health signals
- Excellent written and verbal communication skills
- A high sense of ownership and a drive to continuously improve and grow
- Proven track record of consistently hitting or exceeding KPIs
- Experience managing a high-volume book of business (100+ accounts)
- Ability to anticipate customer needs and proactively position the right solutions
- Comfortable working with modern SaaS tools such as HubSpot, Pylon, Arrows, and workflow/automation platforms
- Ability to balance strategic thinking with operational execution in a fast-moving, ambiguous environment
- Team-first attitude — highly collaborative and open to continuous process improvement
Benefits
- Full medical, vision, and dental
- 15 days PTO
- 12 paid holidays
- One floating holiday
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
To apply for this job please visit jobs.ashbyhq.com.
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