Marketing Service Representative (Account Manager)

Role Overview

The Account Manager serves as the primary point of contact for assigned customers and brokers, building strong relationships while supporting account retention, service delivery, renewals, and overall customer satisfaction.

What You Will Do

Provide consultative support, facilitate enrollments and renewals, analyze account data, and proactively identify opportunities to enhance customer experience and strengthen long-term relationships.

Why It Might Be a Fit

A relationship-driven professional with strong consultative, organizational, and problem-solving skills who can effectively manage customer relationships, navigate complex service situations, and partner across teams to deliver exceptional client experiences.

Requirements

• Bachelor Degree
• 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
• State Insurance License(s) or obtain State Insurance License(s) within required time frame per state regulations
• Organizational and decision-making skills
• Written and verbal communications skills including telephone skills
• Ability to interact professionally with both internal and external contacts
• Proficient in Microsoft Excel, Word, PowerPoint, and Access

Benefits

• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Annual incentive bonus plan