Sr. People Operations Specialist (Hybrid)

Fuego Leads is looking for a Sr. People Operations Specialist to join our dynamic team and ecosystem. We are a leader in call center technology, lead generation, and telecommunication. Our focus is currently the health insurance and medicare markets where we have grown to a substantial market share in Health Insurance and are quickly growing in the Medicare market.

Requirements

• 5+ years of experience in Workforce Management, HR Operations, or People Analytics, preferably in a call center or high-volume workforce environment.
• Strong experience with schedule adherence, forecasting, and capacity planning.
• Hands-on experience administering HRIS platforms (ADP Workforce Now strongly preferred).
• Hands-on experience with Verint, Assembled, Calabrio (WFM tools) & Five9
• Working knowledge of FMLA, PTO policies, and unpaid leave tracking.
• Advanced reporting or dashboarding skills (Excel, Google Sheets, BI tools a plus).
• Ability to balance business needs with employee experience and compliance.

Benefits

• Competitive Compensation + Performance Incentives
• Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
• 15 Days PTO, accrual starts after 3 months Probationary Period over the calendar year.
• 401 K + Matching after 3 month Probationary Period (Optional)
• Great Career development opportunities
• Annual Company Events