Customer Experience Associate, Hospitality, French Speaking – Part Time

Role Overview

As a Customer Experience Associate, you will deliver exceptional service to customers while creating a luxury experience. You will remove obstacles, provide support, and be empowered to “do the right thing.”

What You Will Do

Your responsibilities will include engaging with customers, partnering with cross-functional partners, building brand loyalty, and innovating with an entrepreneurial spirit.

Why It Might Be a Fit

We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer.

Requirements

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays