Director, CX Platform & Data Strategy

Director, CX Platform & Data Strategy will own the CX technology and data backbone that powers customer understanding and CX decision-making at HealthEquity. This role requires deep Customer Experience platform expertise, strong data science fluency, and agentic CX implementation experience.

Requirements

• Bachelor’s degree required; degree in analytics, data science, or related field preferred
• 8+ years of experience in CX platforms, analytics, or data strategy
• Agentic CX delivery
• Deep familiarity with CX platforms and journey analytics tools
• Strong grounding in data science concepts and applied analytics
• Ability to translate data into CX and business decisions

Benefits

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives