Customer Experience Specialist

Role Overview

Support families throughout the registration and enrollment process while ensuring a smooth, organized, and positive experience.

What You Will Do

Serve as a primary point of contact for prospective and enrolled families through phone and email, guide families through registration, enrollment, scheduling, and required documentation, process registrations accurately, and follow up with prospective families to help them complete enrollment.

Why It Might Be a Fit

You should be comfortable learning new technology, paying close attention to detail, and working collaboratively to help families successfully complete the enrollment process.

Requirements

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Benefits

• Employer-paid childcare for children enrolled in our program on the days and during the hours you work
• Telehealth, vision, and dental coverage
• 401(k) for eligible employees
• Paid sick time
• On-demand pay
• Professional development and career advancement opportunities