Customer Experience Representative

Role Overview

The Customer Experience Representative will troubleshoot software issues for clients and ensure the best possible experience with Homecare Homebase. They will communicate with customers via phone, email, and live chat, assist with questions, software navigation, and issue resolution, and identify trending issues.

What You Will Do

The Customer Experience Representative will be responsible for communicating with customers, assisting with questions and issue resolution, identifying trending issues, and coordinating with teams across the business.

Why It Might Be a Fit

The ideal candidate will be a driven individual who remains engaged in their own professional growth, a quick learner with strong problem-solving and creative thinking abilities, and a strong written and verbal communicator who is empathetic to customer needs.

Requirements

• Bachelor’s degree or an equivalent combination of some college and significant work experience
• Driven individual who remains engaged in their own professional growth
• Quick learner with strong problem-solving and creative thinking abilities
• Strong written and verbal communicator who is empathetic to customer needs

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• Flexibility
• A company that gives back