Director, Marketing Operations

Role Overview

The Director, Marketing Operations is responsible for the operational strategy, execution, reliability, and advancement of the platforms and processes that power Hearst Newspapers’ digital subscription marketing strategy.

What You Will Do

Lead day-to-day marketing technology operations across Sailthru, BlueConic, Casper, and any other future platforms, ensuring the marketing technology stack operates reliably while continually improving how Marketing uses technology, data, AI, and automation.

Why It Might Be a Fit

The ideal candidate is a technically fluent marketing operations leader who combines deep hands-on marketing technology experience, strong data and systems thinking, and disciplined operational leadership.

Requirements

• Significant experience in marketing operations, marketing technology, lifecycle marketing, CRM, or digital subscription operations
• Strong hands-on experience directly configuring and troubleshooting marketing technology platforms
• Strong technical fluency across marketing technology ecosystems
• Demonstrated ability to independently diagnose marketing technology and data issues
• Strong data and systems literacy
• Experience managing email and newsletter operations
• Experience managing checkout or monetization platforms
• Proven people-management experience, ideally leading remote or distributed teams
• Demonstrated experience using AI, automation, and self-service approaches

Benefits

• Medical, Dental, and Vision coverage
• Competitive retirement plan with matching program
• Generous Paid Time Off
• Paid Parental Leave
• Monthly Child & Dependent Care Reimbursement
• Emotional Wellbeing
• LGBTQ+ & Inclusive Health Services
• Fertility Coverage & Menopause Support
• Pet Wellness Reimbursement & Rover Credits