Customer Experience Representative

Role Overview

The Customer Experience Representative will troubleshoot software issues for clients and ensure the best possible experience with Homecare Homebase.

What You Will Do

The representative will communicate with customers via phone, email, and live chat, assist with questions, software navigation, and issue resolution, and identify trending issues.

Why It Might Be a Fit

The ideal candidate will be a driven individual with strong problem-solving skills, a strong communicator, and a passion for their work.

Requirements

• Bachelor’s degree or an equivalent combination of some college and significant work experience
• Driven individual who remains engaged in their own professional growth and thrives under clearly defined goals and ample career opportunities
• Quick learner with strong problem-solving and creative thinking abilities
• Strong written and verbal communicator who is empathetic to customer needs and desires to make a difference in the lives of others
• Team player who is passionate about their work and will actively contribute to a positive, collaborative environment

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• Flexibility
• A company that gives back