People Operations Administrator with Czech/Slovak/Hungarian

Role Overview

The People Operations Administrator is responsible for managing Tier 1 support operations, serving as the initial point of contact for receiving, managing, and resolving or triaging requests, tickets, and cases.

What You Will Do

Responsibilities include receiving, managing and resolving or triaging Tier 1 requests, tickets and cases, delivering scripted responses, processing data changes, creating and managing documents, and monitoring SLAs.

Why It Might Be a Fit

A good candidate has up to 2 years of experience in service management, HR operations or related roles, knowledge of Tier 1 service delivery processes, and strong customer service and problem-solving capability.

Requirements

• up to 2 years of experience in service management, HR operations or related roles
• knowledge of Tier 1 service delivery processes
• strong understanding of People Function processes, especially front office processes and enabling technologies (e.g. SAP SuccessFactors, ServiceNow)
• strong customer service and problem-solving capability
• multilingual communication capability – English and Czech/Slovak or/and Hungarian
• proficiency with MS Office suite and collaboration tools (Teams, SharePoint)
• high attention to detail and ability to handle sensitive information
• high customer focus and service orientation
• ability to manage multiple priorities and meet tight deadlines

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship
• Relocation assistance