Customer Success Manager B2B

Role Overview

As a Customer Success Manager B2B, you will be the strategic and operational trusted person for our business customers throughout the entire customer lifecycle.

What You Will Do

You will be the main point of contact for our B2B customers from handover from sales to onboarding and long-term support. You will continuously monitor customer satisfaction, detect churn risks early on, and initiate targeted countermeasures.

Why It Might Be a Fit

You will have the opportunity to work in a diverse high-performance culture, with a lot of room for your ideas, varied tasks, and real responsibility from day one.

Requirements

• Relevant B2B experience
• Several years of professional experience in customer success management, account management, or sales-related relationship management
• Retention & growth expertise
• Demonstrated success in churn reduction, onboarding process, and identification of upsell & win-back opportunities
• Relationship building & travel readiness
• Developed empathy, strong communication skills in German and English, and enthusiasm for on-site customer visits
• Data-driven & CS mindset
• Secure understanding of modern CS metrics (MRR, churn rate, win-back rate) and the ability to derive concrete action strategies from them
• Tech & tool know-how
• Sovereign handling of common CRM, support, and customer success platforms

Benefits

• Up to 30 days of vacation
• Exclusive corporate discounts
• bAV with employer contribution
• High-end HQ in the middle of Berlin’s Friedrichstraße