Customer Operations Manager

Role Overview

The Customer Operations Manager leads the front-of-the-house processes, customer service, and revenue generation as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and oversees a brand or department to ensure maximum performance through superior operational leadership, strong communication, and maximum efficiency.

What You Will Do

Responsible for daily customer operations and revenue generation, resolving customer issues, driving the sales process, and conducting performance evaluations. The Manager also participates in the recruiting process, provides management updates, and remains current on administrative duties.

Why It Might Be a Fit

The ideal candidate has 1-3 years of experience in Customer Service or Operations, with a High School Diploma required and a Bachelor’s Degree preferred. The candidate should have moderate proficiency in Microsoft Office Suite, excellent communication skills, and the ability to collaborate with internal and external stakeholders.

Requirements

• 1-3 years’ experience in Customer Service or Operations
• High School Diploma required, Bachelor’s Degree preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Ability to address and resolve customer service challenges
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
• Ability to drive process and organizational change
• Ability to influence
• Ability to motivate teams and keep a positive attitude in a fast-paced environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Ability to see the big picture and leverage critical thinking and decision-making skills
• Excellent organization, time management, delegation, and prioritization skills
• Courageous leadership and accountability

Benefits

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more