Customer Operations Manager

Role Overview

The Customer Operations Manager focuses on front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team.

What You Will Do

Responsible for daily customer operations and revenue generation, resolving customer issues, and driving sales processes.

Why It Might Be a Fit

1-3 years’ experience in Customer Service or Operations, with a high school diploma required and a bachelor’s degree preferred.

Requirements

• 1-3 years’ experience in Customer Service or Operations
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Ability to address and resolve customer service challenges
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
• Ability to drive process and organizational change
• Ability to influence
• Ability to motivate teams and keep a positive attitude in a fast-paced environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Ability to see the big picture and leverage critical thinking and decision-making skills
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability

Benefits

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more