Customer Operations Manager

The Customer Operations Manager is responsible for leading the front-of-the-house processes, customer service, and maximizing revenue. The Manager directs processes and activities of frontline employees and oversees overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.

Requirements

• 1-3 years’ experience in Customer Service or Operations
• High School Diploma required, Bachelor’s Degree preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Ability to address and resolve customer service challenges
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team

Benefits

• Up to 40% off the base rate of any standard Hertz Rental
• Medical, Dental & Vision plan options
• Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more