Customer Operations Manager

The Customer Operations Manager directs front-of-the-house processes, customer service, and revenue generation as a leader on the Customer Operations team, providing overall leadership to customer operations employees and driving productivity improvements.

Requirements

• 1-3 years’ experience in Customer Service or Operations
• High School Diploma required, Bachelor’s Degree preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems

Benefits

• Up to 40% off the base rate of any standard Hertz Rental
• Medical, Dental & Vision plan options
• Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more