Customer Success Manager

Role Overview

As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize measurable value, and remain satisfied throughout the lifecycle of their service contract engagement.

What You Will Do

Key Responsibilities include Account Ownership & ARR Management, LAER Execution (Land, Adopt, Expand, Renew), Customer Engagement & Value Realization, Relationship Management, Growth & Collaboration, Operational Support & Order Management, and Data, Insights & Reporting.

Why It Might Be a Fit

The Customer Success Manager plays a critical role in driving long-term customer value by ensuring successful adoption, measurable outcomes, and continued growth—directly impacting recurring revenue, customer loyalty, and overall business success.

Requirements

• Proven experience in Customer Success, Account Management, or similar roles
• Experience managing ARR, SaaS, or subscription-based business models
• Familiarity with Rockwell Automation services, software offerings, or industrial automation environments (preferred)
• Demonstrated ability to grow accounts and increase annual recurring revenue
• Strong analytical mindset with ability to interpret customer data and usage patterns
• Excellent communication and relationship-building skills
• Ability to respond quickly to customer needs with a high level of professionalism
• Self-motivated with the ability to work independently in a fast-paced environment