Customer Success Manager

Role Overview

The Customer Success Manager will work closely with customers and multiple organizations within HPE to ensure effective implementation of customer support. This person will be closely involved in critical customer issues and works closely with other organizations on prioritizing and managing customer escalations.

What You Will Do

The Customer Success Manager will monitor, manage, and audit case progress, prepare and deliver weekly/bi-weekly case reviews, conduct Periodic Operations Reviews, and perform trend analysis on both customer raised and internally identified issues.

Why It Might Be a Fit

We are seeking a candidate with some technical background and understanding on how HPE Juniper products are utilized by the customer and uses this to effectively communicate with the customer and drive issues within HPE.

Requirements

• Bachelors degree or equivalent work experience
• 7 + years of experience in supporting large, complex, IP-based networks
• Good technical understanding of the following areas: Internet firewalls, MPLS VPNs, routing protocols such as OSPF, BGP, and network management
• Strong communication, interpersonal, and leadership skills

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion