eCommerce Digital Customer Success & Transformation Manager (Indirect GTM)

Role Overview

The eCommerce Digital Customer Success & Transformation Manager (Indirect GTM) role has been designed as ‘Hybrid’ with a requirement that you will work on average 2 days per week from an HPE office. This role combines customer success, business development, process optimization, and digital transformation expertise to accelerate HPE’s eCommerce growth and partner adoption.

What You Will Do

The ideal candidate will serve as a trusted digital advisor for partners and customers, drive adoption and growth of HPE’s digital buying channels, identify opportunities to increase eCommerce utilization, self-service adoption, and revenue growth, and develop and maintain strong relationships with customers, partners, and internal stakeholders.

Why It Might Be a Fit

The ideal candidate will think in terms of outcomes rather than activities, identify opportunities before they become formal requirements, challenge existing processes and continuously seek simplification, combine business insight with technology-enabled problem solving, and use AI, automation, and analytics to drive measurable impact.

Requirements

• Bachelor’s degree or equivalent experience
• Strong customer-facing and stakeholder management experience
• Demonstrated success leading complex cross-functional initiatives
• Strong problem-solving, analytical, and process improvement skills
• Ability to work independently in ambiguous and fast-changing environments
• Excellent communication, presentation, and relationship-building skills
• Proven ability to influence stakeholders across multiple organizations

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion